Warranty & Returns Policy

Warranty & Returns Policy

365-Day Warranty

All LANplus Australia products are covered by a 365-day warranty against manufacturing defects, starting from the date of purchase shown on your order confirmation / tax invoice.

This warranty covers faults arising from manufacturing defects under normal use. It does not cover:

  • Physical damage, misuse, or improper handling
  • Damage caused by unauthorised modification, disassembly, or use in incompatible devices
  • Normal wear and tear, including gradual capacity loss with use
  • Damage caused by using the product outside manufacturer specifications

Faulty / Defective Item Claims (within 365 days)

If you believe a battery or charger is faulty, contact us at sales@lanplus.com.au or 03 9459 7206 with your order number and a description (and photo, if possible) of the fault, before sending anything back.

  • Return postage to send the item to us for testing is paid by the customer.
  • If a fault is confirmed, we will send you a free replacement (or repair, where applicable) at no cost, and reimburse the reasonable postage cost you paid to send the item back to us, in accordance with the Australian Consumer Law.
  • If no fault is found, the item will be treated as a change-of-mind return (see below), and postage to send the original item or a replacement back to you will be at your cost.

Change of Mind / Ordered the Wrong Item (within 30 days)

If the item is not faulty and you simply ordered the wrong model, size, or type, or no longer want it, we're happy to accept a return or exchange within 30 days of purchase, provided the item is unused and in its original packaging. Postage to send the item back to us, and postage for any replacement sent to you, is paid by the customer.

How to Make a Claim

  • Contact us first at sales@lanplus.com.au — please don't send anything back without confirming with us first.
  • Include your order number and proof of purchase.
  • Pack the item securely, ideally in its original packaging.

Nothing in this policy limits your rights under the Australian Consumer Law. Consumer guarantees do not expire after a fixed number of days — you are entitled to a repair, replacement, refund, or reimbursement of reasonable postage costs at any time a product has a major failure or otherwise fails to meet a consumer guarantee. Our goods come with guarantees that cannot be excluded under the ACL.

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